Careers at Roche AV
We are always on the lookout for passionate and motivated individuals to join our team! Browse our current vacancies below or use the form to submit a speculative application...
Current Vacancies
Business Administrator
Due to continued expansion and ambitious development plans we are looking for additional personnel to join our administration team.
The role is highly flexible, with the opportunity for long term development within an experienced, committed and motivated team.
The estimated hours of work will be 9.30am - 2.30pm Monday to Friday, however these hours are flexible, and we are open to discussing and agreeing alternative hours to suit both parties.
Due to the busy environment a flexible approach to administration will be required, however key example roles and responsibilities will include:
• Telephone & reception duties
• Purchasing & Sales administration
• Supplier engagement & Monitoring
• Management administration support
The ideal candidate will possess the following skillset:
• Excellent organisational skills
• Excellent literacy & verbal communication skills
• Ability to prioritise and use own initiative but also work as part of a team
• Experience in working to tight deadlines
• Confident use of Microsoft Office Word / Excel / Outlook
• Experience with Sage preferable but not essential as all training will be given
Salary negotiable depending on experience.
Strictly no recruitment agencies.
Customer Service Co-ordinator
Due to continued expansion and ambitious development plans we are looking for a highly motivated & experienced Customer Service Coordinator.
The role is highly flexible, with the opportunity for long term development within an existing committed and motivated experienced team.
The estimated hours of work will be 9am - 5pm Monday to Friday, however this is flexible and we are open to discussing alternative hours to suit both parties. The option for hybrid working is also available.
Due to the busy environment a flexible approach to work will be required, however key example roles and responsibilities will include:
• Logging, Monitoring and Completing client support calls
• Supplier coordination, monitoring and escalation
• Maintaining in house customer service database & register
• Monitoring quality standard for KPI's
• Managing and Maintaining client service level agreements
• Additional Purchasing & Sales administration
• Occasional client engagement site visits
The ideal candidate will possess the following skillset:
• Excellent organisational skills
• Excellent literacy & verbal communication skills
• Ability to prioritise and use own initiative but also work as part of a team
• Experience in working to tight deadlines
• Confident use of Microsoft Office Word / Excel / Outlook
• Experience of Sage & Zendesk Customer Support Portal is preferable (full training will be provided).
Salary negotiable depending on experience.
Strictly no recruitment agencies.
Apprenticeships
Customer Service Specialist Level 3
DESCRIPTION
The role will include working closely with our Senior Management in coordination with our Customer Service Coordinator handling customer enquiries, directly managing and developing client service level agreements and coordinating with our engineering division, manufacturers and distributors to ensure the highest levels of service are provided to our customers.
EMPLOYER DESCRIPTION
Established in 1973, Roche Audio Visual, have become one of the UKs leading specialists in the design, supply, integration and support of audio visual, innovative and evolving technologies to the public sector.
ROLES & RESPONSIBILITIES
- Dealing with more complex or technical customer requests, complaints, and queries. This will involve problem solving and resolving complaints (not just logging and escalating them) to ensure customer satisfaction.
- Coordination & Support with engineering schedule & onsite teams
- Provide advice on organisation’s products and/or services, share knowledge with the wider team and colleagues.
- Gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out the role.
- Work in line with organisation’s current business strategy in relation to customers and make recommendations for potential improvements in services or processes.
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
- Recording clients’ interactions, updating contact details, and managing client databases.
- Client visits & meetings to support ongoing bespoke managed service
SKILLS REQUIRED
- Excellent communication skills
- Polite and professional telephone manner
- Confident computer skills and experience with Excel & Adobe
WORKING HOURS
35 hours a week (Monday to Friday 9.00am – 5.00pm with 1 hour lunch break)
WORKING DAYS
Monday to Friday
QUALIFICATIONS REQUIRED
Maths & English GCSE Grade 4/C or Above
FUTURE PROSPECTS
Opportunity for permanent employment at Roche working within many areas such as customer service, internal sales, external account management, support services, technical support, and engineering. Long term opportunity for a management position.
Customer Service Practitioner Level 2
DESCRIPTION
The role will include working closely with our Senior Management under the supervision of our Customer Service Coordinator handling customer enquiries and coordinating with key manufacturers and distributors to ensure the highest levels of service are provided to our customers.
EMPLOYER DESCRIPTION
Established in 1973, Roche Audio Visual, have become one of the UKs leading specialists in the design, supply, integration and support of audio visual, innovative and evolving technologies to the public sector.
ROLES & RESPONSIBILITIES
- Receiving & Making telephone calls to customers and our supply chain.
- Registering and updating calls on our computerised Zendesk CRM System.
- Working and maintaining enquiries in line with strict KPI’s and dedicated service level agreement for key accounts.
- Coordinating with colleagues and directly with Senior Management.
- Clerical work to support and maintain Key contracts and ISO9001 Quality Systems.
- Creating long term relationships by providing regular updates and meeting customers’ expectations.
- Monitoring the supply chain standards through surveys & questionnaires
- Work in line with company’s values, policies and procedures
SKILLS REQUIRED
- Excellent communication skills
- Polite and professional telephone manner
- Confident computer skills and experience with Excel
WORKING DAYS
35 hours a week (Monday to Friday 9.00am – 5.00pm with 1 hour lunch break)
QUALIFICATIONS REQUIRED
Maths & English GCSE at a grade 4 or above (or an equivalent) is essential.
FUTURE PROSPECTS
Long term opportunity for permanent employment at Roche working within many areas such as customer service, internal sales, external account management, support services, technical support and engineering.
Business Administrator Level 3
DESCRIPTION
The role will include working closely with our Finance Manager, Office Manager and QA Manager to both support and develop our business administration systems, policies & processors.
EMPLOYER DESCRIPTION
Established in 1973, Roche Audio Visual, have become one of the UKs leading specialists in the design, supply, integration and support of audio visual, innovative and evolving technologies to the public sector.
ROLES & RESPONSIBILITIES
- The role will include the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, process orders, perform financial processes, record and analyse data. Examples include MS Office & Sage Accountancy software. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Maintain records and files, handle confidential information in compliance with the organisation's & legal procedures.
- Manages resources e.g. equipment or facilities. Organise meetings and events, takes minutes during meetings and create action logs as appropriate.
- Effectively plan, lead and manage small projects.
- Procurement & planning support for key projects & clients
- Maintain, Support & develop data analysis for key company certification including NQA ISO90001:2015 Quality & Environmental Policy, CHAS, Nett Positives and the Carbon Reduction Action Plan
SKILLS REQUIRED
- Able to make effective decisions and is able to deal with challenges in a mature way. Seek advice of more experienced team members when appropriate. This may include dealing with more complex enquires, complaints and problem solving in the workplace.
- Able to demonstrate ability to influence and challenge appropriately. Become a role model to peers and team members, developing coaching skills as they gain area knowledge. This involves ability to influence and challenge both managers and peers when necessary.
- Use the most appropriate channels to communicate effectively.
- Demonstrate agility and confidence in communications
WORKING HOURS
35 hours a week (Monday to Friday 9.00am – 5.00pm with 1 hour lunch break)
WORKING DAYS
Monday to Friday
QUALIFICATIONS REQUIRED
Maths & English GCSE Grade 4/C or above
FUTURE PROSPECTS
Opportunity for permanent employment at Roche working within many areas such as Administration, Project Support, Sales or Accounts.
Multi-channel Marketer Level 3 (VACANCY FILLED)
DESCRIPTION
The role will include working closely with our Marketing Manager and Sales Manager with the completion and development of a wide range of tasks to support Sales, Marketing and Procurement.
EMPLOYER DESCRIPTION
Established in 1973, Roche Audio Visual, have become one of the UKs leading specialists in the design, supply, integration and support of audio visual, innovative and evolving technologies to the public sector.
ROLES & RESPONSIBILITIES
- Assist in the development and implementation of company’s social media strategy in line with the business objectives.
- Update CRM system and undertake targeted marketing campaigns.
- Lead generation across multiple channels with proactive targeted campaigns.
- Create, manage, and evaluate performance of marketing campaigns.
- Track key performance indicators (KPIs) and provide regular reports on social media performance.
- Collaborate with relevant departments to create effective content for our website and social media channels, ensuring company’s policies and legislation requirements are met.
- Use the organisation’s customer relationship management system to maintain accurate customer data and relationships.
- Support sales department with procurement administration ensuring accurate data and coordination from initiation to completion.
- Directly coordinate and develop relationships with clients and suppliers ensuring highest levels of service
- Development of product & sustainability knowledge, with direct coordination and monitoring to the supply chain.
SKILLS REQUIRED
- Excellent communication skills
- Polite and professional telephone manner
- Confident computer skills and experience with Excel & Adobe
WORKING DAYS
35 hours a week (Monday to Friday 9.00am – 5.00pm with 1 hour lunch break)
QUALIFICATIONS REQUIRED
Maths & English GCSE at a grade 4 or above (or an equivalent) is essential.
FUTURE PROSPECTS
Opportunity for permanent employment at Roche working within many areas such as marketing, customer service, internal sales, external account management, support services, technical support, and engineering. Long term opportunity for a management position.